MICROSOFT INTUNE & ENDPOINT MANAGEMENT MASTERCLASS

Learn How to Enroll, Configure, Secure, Monitor and Manage Modern Endpoints Professionally.

Employees no longer work only from desktop computers inside the corporate office.

They work from:

Laptops.

Mobile devices.

Home networks.

Branch offices.

Client locations.

Remote environments.

And those devices may be accessing:

Microsoft 365.

Corporate email.

Teams.

SharePoint.

OneDrive.

Cloud applications.

Sensitive business information.

This creates a critical IT question:

HOW DO YOU MANAGE AND SECURE DEVICES THAT MAY BE WORKING FROM ALMOST ANYWHERE?

The GavelBrains Microsoft Intune & Endpoint Management Masterclass is designed to help IT professionals develop practical knowledge of modern endpoint management using Microsoft Intune concepts, device policies, compliance, application management, endpoint security, Conditional Access integration, reporting and troubleshooting.

The objective is to move beyond simply knowing that Microsoft Intune exists.

You learn to think about the complete endpoint lifecycle:

ENROLL → CONFIGURE → PROTECT → DEPLOY → MONITOR → SUPPORT → REVIEW → RETIRE

Imagine This Scenario

Your organization has 250 employees.

Some work from the office.

Others work remotely.

Employees use Windows laptops and mobile devices to access Microsoft 365.

Management asks:

“How many devices currently have access to company information?”

Then:

“Which devices meet our security requirements?”

Then:

“Can employees access corporate email from unmanaged personal devices?”

Then:

“How quickly can we deploy a required application to 150 laptops?”

Then:

“What happens to company access when an employee leaves?”

These are no longer simply desktop-support questions.

They are endpoint-management questions.

The Microsoft Intune & Endpoint Management Masterclass helps you develop a structured approach to answering them.

From Traditional Device Support to Modern Endpoint Management

Traditional IT support often focused on:

One user. One computer. One problem.

Modern endpoint management introduces another layer:

How do we manage hundreds or thousands of devices consistently?

Instead of manually configuring every endpoint, organizations increasingly need centralized processes for:

✓ Enrollment

✓ Configuration

✓ Compliance

✓ Applications

✓ Security

✓ Updates

✓ Access

✓ Monitoring

✓ Troubleshooting

✓ Retirement

The Masterclass helps you understand how these components fit together.

MODULE 1 — Endpoint Management Foundations

Build a strong foundation around modern endpoint management.

Develop understanding of:

✓ Endpoint management

✓ Mobile Device Management

✓ Mobile Application Management

✓ Corporate devices

✓ Personal/BYOD devices

✓ Device ownership

✓ Device lifecycle

✓ Configuration

✓ Compliance

✓ Security

✓ Application deployment

✓ Identity integration

The goal is to understand why endpoint management exists before learning individual administrative settings.

MODULE 2 — Microsoft Intune Architecture

Develop practical understanding of the Intune management environment and how endpoint management interacts with other Microsoft cloud services.

Explore concepts around:

✓ Microsoft Intune

✓ Microsoft Entra ID

✓ Users and groups

✓ Devices

✓ Policies

✓ Applications

✓ Compliance

✓ Endpoint security

✓ Reporting

✓ Administrative roles

The important concept is that endpoint management does not operate in isolation.

It interacts with:

IDENTITY + DEVICE + APPLICATION + DATA + ACCESS.

MODULE 3 — Device Enrollment

Before a device can be managed, it needs an appropriate relationship with the management environment.

Develop understanding around:

✓ Device enrollment concepts

✓ Windows devices

✓ Mobile devices

✓ Corporate ownership

✓ Personal ownership

✓ Enrollment restrictions

✓ User-driven enrollment

✓ Provisioning considerations

✓ Enrollment troubleshooting

Scenario

A new employee receives a corporate laptop.

The organization wants the device to:

receive approved settings;

install required applications;

meet security requirements;

access Microsoft 365;

and remain visible to IT.

The endpoint-management process should begin before the employee starts using the device.

This creates a structured workflow:

ASSIGN → ENROLL → CONFIGURE → SECURE → VALIDATE → HAND OVER.

MODULE 4 — Device Identity & Ownership

Not every device should necessarily receive identical treatment.

An organization may have:

Corporate-owned devices

and

Personally owned devices.

Those categories can create different requirements around:

✓ Management

✓ Privacy

✓ Applications

✓ Data

✓ Security

✓ Support

✓ Retirement

A professional endpoint administrator should understand:

Who owns the device?

Who owns the data?

What level of management is appropriate?

What should happen when the relationship ends?

MODULE 5 — Configuration Profiles

Imagine manually configuring the same setting on:

300 laptops.

That approach does not scale well.

Configuration profiles help organizations apply approved settings more consistently.

Develop practical understanding around:

✓ Configuration profiles

✓ Device settings

✓ User settings

✓ Security configuration

✓ Assignment

✓ Scope

✓ Conflicting settings

✓ Validation

✓ Troubleshooting

Scenario

Management requires a security setting on all corporate Windows laptops.

The policy is assigned.

Most devices receive it.

Twenty do not.

Do you manually configure those twenty devices?

Before doing that, investigate:

Are they enrolled?

Are they in the correct assignment scope?

Are they checking in?

Is another policy conflicting?

What does the device status show?

Endpoint management requires both deployment and validation.

MODULE 6 — Compliance Policies

A device being enrolled does not automatically mean:

“This device meets our security requirements.”

Compliance policies help organizations evaluate devices against defined conditions.

Develop understanding around:

✓ Compliance requirements

✓ Device state

✓ Security expectations

✓ Compliance status

✓ Non-compliance

✓ Remediation considerations

✓ Reporting

✓ Access implications

The key question becomes:

IS THIS DEVICE MANAGED — AND DOES IT MEET THE REQUIRED STANDARD?

MODULE 7 — Conditional Access Integration

Identity and endpoint security become more powerful when they work together.

Consider this requirement:

“Only appropriately managed and compliant devices should access sensitive cloud resources.”

That requirement connects:

IDENTITY

Who is the user?

AUTHENTICATION

How did they authenticate?

DEVICE

Which device are they using?

COMPLIANCE

Does the device meet requirements?

RESOURCE

What are they trying to access?

The Masterclass develops conceptual understanding of how endpoint compliance can support broader access-control decisions.

MODULE 8 — Application Deployment

Installing applications manually on every device becomes inefficient as the organization grows.

Develop practical knowledge around:

✓ Application deployment concepts

✓ Required applications

✓ Available applications

✓ Assignment

✓ Installation status

✓ Dependencies

✓ Application updates

✓ Failed deployments

✓ Troubleshooting

Scenario

The security team requires a new application to be installed on:

200 corporate laptops.

After deployment:

170 succeed.

30 fail.

The administrator now needs to determine:

Are those devices online?

Are they correctly enrolled?

Is the application compatible?

Are prerequisites missing?

Did installation return an error?

Is the assignment correct?

A professional deployment process includes:

DEPLOYMENT + MONITORING + EXCEPTION HANDLING.

MODULE 9 — Windows Update Management

Endpoint security and reliability depend heavily on keeping systems appropriately updated.

Develop understanding around:

✓ Windows update management concepts

✓ Update policies

✓ Deployment timing

✓ Restart considerations

✓ User experience

✓ Security updates

✓ Update failures

✓ Reporting

✓ Exceptions

Scenario

A critical update is available.

Security wants immediate deployment.

Operations says:

“We cannot allow unexpected restarts during business hours.”

The administrator must balance:

Security risk

with

Business availability.

Professional endpoint management requires both technical configuration and operational judgment.

MODULE 10 — Endpoint Security

Endpoint management and endpoint security are closely connected.

Develop awareness around areas such as:

✓ Security baselines

✓ Device protection

✓ Firewall concepts

✓ Antivirus/endpoint-protection integration

✓ Disk encryption considerations

✓ Attack-surface reduction concepts

✓ Administrative privilege

✓ Security policy

✓ Monitoring

The objective is not simply to make a device:

“Managed.”

It is to make management contribute to a stronger security posture.

MODULE 11 — Mobile Application Management

Sometimes the organization may need to protect business information without fully managing the employee's personal device.

This introduces Mobile Application Management concepts.

Develop understanding around:

✓ Application-level protection

✓ Corporate information

✓ Personal devices

✓ Data separation

✓ Copy/paste considerations

✓ Application access

✓ Data removal

✓ BYOD scenarios

Scenario

An employee wants to access corporate email and documents from a personal mobile device.

The employee says:

“I don't want my employer managing my entire phone.”

The organization says:

“We need to protect company information.”

This is where endpoint management becomes a balance between:

BUSINESS SECURITY + USER PRIVACY + APPROPRIATE CONTROL.

MODULE 12 — Device Lifecycle Management

Devices have lifecycles just like identities.

A structured endpoint lifecycle can include:

PROCURE → ASSIGN → ENROLL → CONFIGURE → OPERATE → SUPPORT → REASSIGN → RETIRE

Administrators should consider:

✓ Ownership

✓ Assignment

✓ Configuration

✓ Support

✓ Replacement

✓ Lost devices

✓ Employee departure

✓ Retirement

✓ Corporate-data removal

✓ Inventory accuracy

Offboarding Scenario

An employee leaves the organization.

Their identity is disabled.

But what about the device?

Is it corporate-owned?

Has it been returned?

Does it still contain organizational information?

Does it retain access tokens or corporate applications?

Should it be reassigned?

Should corporate data be removed?

Endpoint offboarding should be coordinated with identity offboarding.

MODULE 13 — Reporting & Monitoring

If management asks:

“Are our devices secure?”

a professional administrator needs more than:

“I think so.”

Develop understanding around reporting for:

✓ Enrollment

✓ Compliance

✓ Configuration status

✓ Application deployment

✓ Update status

✓ Endpoint security

✓ Device inventory

✓ Exceptions

✓ Failed policies

The objective is to turn endpoint administration into measurable operational information.

MODULE 14 — Intune Troubleshooting

Things will fail.

A professional administrator needs a method.

Use:

CLARIFY → SCOPE → IDENTITY → ENROLLMENT → ASSIGNMENT → CHECK-IN → POLICY/APPLICATION → EVIDENCE → ACTION → VALIDATE

Common troubleshooting scenarios may include:

✓ Device not enrolling

✓ Policy not applying

✓ Device showing non-compliant

✓ Application failing to install

✓ Device not checking in

✓ Access being unexpectedly blocked

✓ Conflicting settings

✓ User/device assignment problems

Scenario: Policy Not Applying

A configuration profile has been assigned.

Most devices receive it.

One device does not.

Do not immediately recreate the policy.

Investigate:

Is the device correctly enrolled?

Is the intended user/device in scope?

When did it last check in?

What status is reported?

Is another policy creating conflict?

Is the device supported?

What evidence exists?

Structured troubleshooting reduces unnecessary changes.

MODULE 15 — Endpoint Governance & Documentation

Endpoint management should produce evidence.

Develop professional documentation around:

✓ Device inventory

✓ Ownership

✓ Enrollment

✓ Configuration baselines

✓ Compliance

✓ Application assignments

✓ Exceptions

✓ Security settings

✓ Administrative roles

✓ Changes

✓ Troubleshooting

✓ Device retirement

This supports:

Operations

Security

Audit readiness

Knowledge transfer

and

Management reporting.

PRACTICAL INTUNE & ENDPOINT LABS

The Masterclass encourages authorized practical learning.

Potential labs include:

✓ Create a test endpoint-management plan

✓ Document device ownership categories

✓ Design an enrollment workflow

✓ Create test user/device groups

✓ Develop a configuration-profile scenario

✓ Build a compliance-policy scenario

✓ Create an application-deployment workflow

✓ Develop an update-management plan

✓ Review endpoint-security requirements

✓ Simulate a non-compliant device

✓ Troubleshoot a failed policy

✓ Build an offboarding workflow

✓ Produce an endpoint-management report

Each lab should follow:

OBJECTIVE → REQUIREMENT → CONFIGURATION → EVIDENCE → RESULT → VALIDATION → LESSONS LEARNED.

Build an Endpoint Management Portfolio

Do not simply write:

“Microsoft Intune”

in your CV skills section.

Build evidence you can discuss.

Your portfolio could contain:

Endpoint Enrollment Design

Document:

device type;

ownership;

enrollment;

security requirements;

validation.

Compliance Policy Case Study

Define:

business requirement;

compliance conditions;

assignments;

expected outcome;

exception handling.

Application Deployment Project

Document:

application;

target population;

deployment method;

success/failure;

troubleshooting;

validation.

Endpoint Security Baseline Review

Assess:

configuration;

compliance;

security;

administrative access;

reporting.

Joiner/Leaver Endpoint Workflow

Connect:

identity provisioning;

device assignment;

configuration;

security;

return;

retirement.

These projects demonstrate professional thinking even when completed in an authorized lab environment.

90-Day Intune & Endpoint Management Development Plan

DAYS 1–30 — BUILD FOUNDATIONS

Focus on:

✓ Endpoint management

✓ Microsoft Intune concepts

✓ Microsoft Entra integration

✓ Enrollment

✓ Users/groups

✓ Device ownership

✓ Configuration profiles

Complete foundational labs.

DAYS 31–60 — BUILD OPERATIONAL SKILLS

Focus on:

✓ Compliance

✓ Application deployment

✓ Windows updates

✓ Endpoint security

✓ Conditional Access integration concepts

✓ Mobile Application Management

Build documented projects.

DAYS 61–90 — BUILD PROFESSIONAL READINESS

Focus on:

✓ Troubleshooting

✓ Reporting

✓ Device lifecycle

✓ Governance

✓ Portfolio development

✓ Interview scenarios

✓ Target-role requirements

The objective is to move from:

“I know what Intune is.”

to:

“I understand how to structure endpoint enrollment, configuration, compliance, security, applications, troubleshooting and lifecycle management.”

Imagine the Interview Difference

The interviewer asks:

“A user's laptop is enrolled in Intune, but a required configuration policy isn't applying. How would you troubleshoot it?”

Weak answer:

“I would recreate the policy.”

Stronger answer:

“I'd first confirm the expected policy and whether the issue affects one device or a broader population. I'd verify that the device is correctly enrolled and active, that the user or device is within the intended assignment scope, and when the endpoint last checked in. I'd review the reported policy status and look for conflicts, applicability or prerequisite issues before changing the configuration. Once the cause was identified, I'd make the least disruptive approved correction, force or wait for the appropriate synchronization where applicable, validate the expected setting and document the result.”

That demonstrates:

ENDPOINT MANAGEMENT + TROUBLESHOOTING + EVIDENCE + CHANGE DISCIPLINE.

Who Is This Masterclass For?

The Microsoft Intune & Endpoint Management Masterclass is particularly suitable for:

• IT Support professionals
• Desktop Support professionals
• Microsoft 365 Administrators
• System Administrators
• Endpoint Administrators
• Cloud Support professionals
• Windows Administrators
• IT Operations professionals
• Cybersecurity professionals
• IAM professionals
• IT consultants
• Professionals transitioning to modern workplace administration
• Career changers with appropriate IT foundations

Career Areas This Training Can Support

Depending on your broader experience and employer requirements, this knowledge can strengthen preparation for role families such as:

Endpoint Administrator

Microsoft Intune Administrator

Modern Workplace Administrator

Microsoft 365 Administrator

Desktop/Endpoint Engineer

IT Support Engineer

Systems Administrator

Cloud Support Administrator

IT Operations Analyst

It can also strengthen endpoint-management knowledge for cybersecurity and consulting roles.

What Makes This Masterclass Different?

The objective is not:

“Memorize where every Intune setting is located.”

Interfaces change.

Features evolve.

Licensing changes.

The more durable skill is understanding the endpoint-management operating model.

The Masterclass connects:

IDENTITY → DEVICE → ENROLLMENT → CONFIGURATION → COMPLIANCE → APPLICATION → SECURITY → ACCESS → MONITORING → LIFECYCLE.

You repeatedly ask:

Who owns this device?

Should it be managed?

Which configuration should apply?

Does it meet security requirements?

Which applications should it receive?

Should it be allowed to access corporate resources?

How do we know the policy applied?

What happens when the employee leaves?

That is modern endpoint-management thinking.

THE COMPLETE GAVELBRAINS LEARNING EXPERIENCE

Microsoft Intune & Endpoint Management Masterclass

Including:

✓ Endpoint-management foundations

✓ Microsoft Intune architecture

✓ Device enrollment

✓ Device identity and ownership

✓ Configuration profiles

✓ Compliance policies

✓ Conditional Access integration concepts

✓ Application deployment

✓ Windows Update management

✓ Endpoint security

✓ Mobile Application Management

✓ Device lifecycle and offboarding

✓ Reporting and monitoring

✓ Intune troubleshooting

✓ Endpoint governance and documentation

✓ Practical endpoint labs

✓ Scenario-based exercises

✓ Portfolio-development guidance

✓ Implementation worksheets

✓ 90-Day Intune Development Plan

Product Price: ₦60,000

Stop thinking of endpoint support as simply fixing one computer at a time.

Learn how to manage, configure, secure and monitor devices systematically across a modern organization.

ENROLL → CONFIGURE → PROTECT → DEPLOY → MONITOR → SUPPORT → REVIEW → RETIRE

GavelBrains Academy

Practical Skills. Professional Careers.

Manage Devices. Protect Access. Build Modern Endpoint Skills.

This Masterclass is an educational and professional-development resource. It does not guarantee employment, certification, promotion or salary outcomes. Microsoft Intune, Microsoft Entra, Windows, licensing, administrative portals and endpoint-management features change over time. Always verify current Microsoft documentation and organizational requirements before making production changes, and use only devices, tenants and data you are authorized to administer.